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FULL TEXT: The Whistleblower’s Email on Workplace Harassment in UBA That Led to Victims’ Sack

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The United Bank for Africa (UBA) has come under sustained criticism after disgruntled staff of its Customer Fulfilment Centre (CFC) lost their jobs on April 4, a week after management received an anonymous email complaint of workplace harassment.

When FIJ reported the sacking on April 7, Ramon Nasir, the bank’s public relations officer, said UBA was investigating the claims by the whistleblower under the moniker ‘Flourish Adeleke’.

 

Afterwards, FIJ learnt the bank was instead investigating Adeleke’s real identity, and at least four recruiting agencies were interviewing sacked staff to uncover who the whistleblower was.

 

One month later, the sacked staff received a fraction of their termination compensation, and the management has yet to comment on its efforts to probe the allegations made in the March 28 anonymous email addressed to Tony Elumelu, UBA CEO, and other management officials.

 

FULL TEXT:
Dear UBA Management,

Good day. I hope this mail meets you well.

This email is lengthy, but it highlights the severe injustices occurring within the UBA CFC. Over time, the work environment has become increasingly hostile, unsafe, and detrimental to employees’ well-being. It is crucial that these issues are addressed immediately. While these problems have persisted for a long time, the past few months have been especially unbearable, particularly in the Email Department.

Customer service is the backbone of any financial institution, and CFC plays a critical role in ensuring the smooth operation of UBA. However, the department has become an environment marked by mistreatment, intimidation, and toxic leadership. Contract staff, despite their status, deserve to be treated with dignity and respect. Unfortunately, this is not the case in CFC, where management engages in outright bullying and threats

If the company is truly committed to fostering growth and retaining its workforce, immediate intervention is necessary.

BULLYING AND THREAT

The management of CFC, under the leadership of Uzo and Oluchi Akaeme, the workplace has become a center of bullying, maltreatment, and intimidation, creating an atmosphere of fear and distress among staff, with Oluchi Akaeme being the main perpetrator. She embodies cruelty in every possible way. She causes distress and tears daily.(I align my spirit with those she has caused pain, she will never be happy and I firmly believe that she will be held accountable for her actions. She will receive the consequences of every injustice she has inflicted and plans to inflict.)

 

Uzo initially joined CFC with the intent of making improvements based on what she had heard about the department. However, she has failed to accomplish even half of what her predecessor, Prince Ayewoh, achieved. (GC Sir, if you are reading this, we commend you! May you be rewarded greatly for your leadership, fairness, and dedication.) Unfortunately, Uzo has now become part of the problem, transforming into another oppressive force within CFC. Alongside Oluchi, she operates with a high level of impunity, with their accomplice, Enoch, a security officer who far exceeds his jurisdiction. Through his actions, employees have been suspended, dismissed, forced to repay off-days, and assigned excessive targets.

 

It is inconceivable that in CFC, a security officer is empowered to threaten staff. Employees are routinely victimized under this oppressive rule. A rule was enforced that no one is allowed to remain in the office past closing hours, which is understandable from an organizational standpoint. However, some employees travel long distances, from places like Sango Otta in Ogun State, to work at CFC. Many choose to stay back to complete their targets rather than risk losing their jobs. Despite this, Uzo and Oluchi have instructed security personnel to remove anyone found in the office premises after closing hours, even as late as midnight.

 

What makes this situation even more alarming is that security personnel conduct routine checks around 9-10 PM, ensuring no one stays overtime except those working night shifts. If employees complete their targets late at night and are ready to leave (e.g., 10-11 PM), Enoch intentionally delays their exit, insisting they wait until he finishes his rounds before unlocking the gate. This delay can extend for an hour or more. Even when approached on the ground floor or stairway with a request to leave, he refuses, demanding that employees wait until his inspection is complete. Despite this, he still forces them to leave at unsafe hours, due to the authority he has been given, knowing no one will question his actions. (It is important to note that multiple security officers are on duty at all times, he could have easily instructed another officer to open the gate.) If an employee calls Oluchi for reconsideration, as she is the one who issues the directive to remove staff regardless of the time, she heartlessly instructs them to leave, showing no concern for their safety.

 

However, Oluchi plays favorites within the Inbound Unit, allowing certain individuals to stay overnight without any scrutiny. She is fully aware of this and turns a blind eye. Many employees in Inbound regularly sleep over, and in fact, there is a small room beside Uzo’s office where they stay and engage in inappropriate activities. This blatant favoritism is both unjust and discriminatory.

 

There have been numerous cases of kidnappings, “one-chance” robberies, and attacks on employees leaving work late. These incidents are well known within CFC, yet no solutions have been proposed, nor have affected employees received any form of compensation. The only response Uzo could offer was that if someone has an early appointment or flight, they would leave their home early, adding that such attacks happen everywhere, not just at CFC. This lacks empathy and fails to address the real issue at hand. A little emotional intelligence would go a long way in handling such matters.

 

Employees working weekends or night shifts who are caught wearing slippers are severely punished. The punishment includes being sent back home and having to report on an off-day to make up for the “offense.” even by the security officer, Enoch. In today’s economic climate, where transportation costs have doubled, such penalties are unreasonable and unjust.

 

Oluchi routinely bullies and threatens employees. She has openly stated that she will “deal with” staff, warning them that they have “seen nothing yet.” just because she does not like them. Uzo goes as far as calling employees derogatory names, including “GOATS,” emphasizing that they will be treated as such.

 

CONFISCATION OF STAFF PHONES

One of the rules in CFC is that employees are not allowed to use their phones, yet QAs, Follow-ups, and Team Leads are exempt from this rule, lmao, as if they are incapable of fraudulent acts, dey play!. This selective enforcement is absurd. On a particular Saturday, Oluchi and Uzo demanded that everyone submit their phones. After compliance, Oluchi locked them away and left the office, despite not working weekends. Without proper communication, she deprived adults of their phones for an entire weekend. Phones were only returned on Monday, with some employees receiving theirs even later in the week, forcing them to come to the office on their off days just to retrieve them. This is a blatant disregard for personal rights.

 

UNREALISTIC TARGETS

Although Oluchi is supposed to be the Head of the Inbound Unit, she has taken control of all units, micromanaging every activity. She even reviews security footage on her off days just to find faults and sanction employees, lmao clearly an act of a sadist. Recently, email unit targets were increased to 150 interactions during the day and 165 at night.

 

How is it possible to effectively process 150 emails in 8-9 hours? This is why so many escalations occur, employees rush to meet unrealistic targets rather than ensure quality. Since they are not permitted to stay late, unfinished work is carried over to the next day, meaning if someone leaves 40 emails unprocessed, they begin the next day with 190 interactions. For night shift employees, even when the target was 150, they were unable to sleep because they needed to complete their workload. Now, with the target increased to 165, employees are expected to function at night without proper rest, defying natural biological needs.

 

Please note that there are three shifts: Morning (7 AM – 4 PM), Afternoon (10 AM – 7 PM), and Night (6 PM – 7 AM). However, these official operating hours are not being adhered to, as employees are forced to work excessively late due to unrealistic targets. For instance, Morning and Afternoon shift employees often do not leave until 10 or 11 PM, while Night shift employees frequently remain at work until 12 or even 1 PM the following day. This situation is completely unacceptable.

 

You cannot prioritize both quality and quantity when the targets are unrealistic. This is exactly why backlogs persist, and escalations continue to rise. Employees are unable to thoroughly resolve emails with quality, ensuring that customer complaints, requests, and inquiries are properly addressed, because they are constantly racing against their impossible targets. The focus is on speed rather than accuracy, just to meet quotas and go home.

 

It is simply unrealistic to expect quality when processing 150-165 emails within an 8-hour shift. Oluchi, I challenge you to handle just 30 emails(20 customer responded and 10 new ones) within 8 hours. Let’s break this down mathematically.

 

Network failures frequently disrupt work, often for 1-2 hours, yet targets remain unchanged. This results in extended working hours, reduced rest, and excessive pressure, all for a mere salary of ₦131,000. While we acknowledge that we are contract staff, we are aware of how contract employees are treated in other financial institutions. Not only do they earn more, but they are treated with far greater respect.

 

Our contributions at UBA CFC are not recognized. We are merely slaves under the tyranny of Uzo and Oluchi.

 

Recently, Oluchi deliberately dismantled the well-structured and cohesive email unit teams. Despite the toxicity in the workplace, employees found solace in their respective team. However, Oluchi claimed that employees were “too comfortable and happy” in their team and therefore reshuffled them out of spite.

 

Bonus (Oluchi Akaeme, no matter how prayerful you are in private, know that God does not support evil. Your desires will not come to fruition, and you will inevitably fall into the pit you have dug for others.)

 

We work beyond what we earn. We are the front-liners of CFC, yet we are not acknowledged. When back-end teams, such as Dispute Issuance, Virtual Banking, and CRP, make errors, the blame falls on us. Our voices, opinions, and reasons are disregarded; instead, we are met with severe punishment.

 

Employees resign from CFC every single week. This is serious matter that should warrant investigation. No company should experience mass resignations on a weekly basis, yet management remains indifferent.

 

The toxic environment in CFC is unsustainable!

 

These conditions are not only unacceptable but also violate fundamental workplace ethics and labor rights. Employees deserve to work in an environment that is safe, fair, and free from harassment or intimidation.

 

I urge you to investigate this matter thoroughly and take immediate action to restore professionalism and fairness in the workplace. We demand change. If this matter is not addressed internally, It could lead to further escalation, including official complaints to labor authorities and the internet, where the world will take notice of what is happening within “UNITED BANK FOR AFRICA”

Best Regards,

Anonymous

 

 

-Fij

[email protected]

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Polaris Bank Champions Girls’ Hygiene Awareness with Female Hygiene Essentials Distribution in Kuramo & Victoria Island Junior and Senior Secondary Schools

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Polaris Bank has continued its commitment to empowering the Nigerian girl-child through health education and essential support, with the successful distribution of female hygiene essentials to female students of Kuramo and Victoria Island Junior and Senior Secondary Schools, Lagos. 

 

This initiative stems from Polaris Bank’s 2025 International Women’s Day celebration and forms part of our ongoing Adolescent Health and Hygiene Support Programme.

 

Through the Bank’s Girl-Child Support and Hygiene Education Initiative, the outreach aims to improve menstrual hygiene education, build confidence and dignity among young girls, and reduce school absenteeism resulting from lack of access to sanitary products.

 

Speaking at the event, Group Head, Customer Experience & Value Management, Polaris Bank, Mrs. Bukola Oluyadi, delivered a practical health talk to the girls, emphasizing the importance of maintaining proper hygiene during their menstrual cycle and in their daily lives.

 

She advised the students on essential personal care practices including the appropriate use of sanitary pads, the importance of daily use of clean underwear, and maintaining good body hygiene with deodorants and regular washing, especially during puberty when their bodies are developing.

 

“Your body is precious, and how you take care of it determines your confidence and wellbeing,” Mrs. Oluyadi told the students. “Good hygiene is not just about looking clean; it is about staying healthy, feeling comfortable, and showing up confidently in school and everywhere you go.”

 

She also encouraged the girls to cultivate life-long healthy habits, be informed about their bodies, and speak confidently about their health needs.

 

Also present at the distribution was the Non-Executive Director of Polaris Bank, Mrs. Subulade Giwa-Amu, who delivered a powerful motivational session on self-care, confidence, and self-presentation.

 

In her address, she reminded the girls that taking care of their appearance and hygiene contributes significantly to building a successful future.

 

“A clean girl equals a successful woman,” Mrs. Giwa-Amu affirmed. “Success is not only about your academic performance; it is also about how you present yourself. People see you before they know you, and first impressions always last. Loving yourself and caring for yourself should be a daily habit.”

 

She further encouraged the students to build confidence from within, stay self-assured, and always be conscious of their personal hygiene as young girls stepping into womanhood.

“Confidence starts with knowing who you are and being proud of yourself,” she added.

 

“When you take care of your body, you build respect for yourself, and others see that confidence reflected in how you speak, walk, and show up in the world.”

 

Polaris Bank’s support for the girl-child aligns with the Bank’s broader Sustainability and CSR strategy, which includes empowering young girls through education, access to essential learning materials, and social support systems that improve their health and academic performance.

 

The Bank believes that sustained investment in girls’ wellbeing ensures equal opportunity, reduces school dropout rates, and helps drive long-term social and economic development.

 

The female hygiene essentials distribution initiative directly addresses barriers that affect school attendance among adolescent girls, especially those who lack access to basic hygiene products.

 

By equipping students with knowledge and materials, Polaris Bank is helping to normalize conversations around menstruation, reduce stigma, and support healthier outcomes for young girls.

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Sterling Bank Champions Collective Action……to Accelerate Nigeria’s Renewable Energy Transition

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Sterling Bank Limited has brought together stakeholders in the renewable energy industry to explore ways to accelerate action in the sector. 

 

The premier colloquium, held in Lagos on Monday, aimed to identify priority areas for action to increase energy access and drive economic growth in the quest to attain a one trillion-dollar economy.

 

Managing Director and CEO of Sterling Bank Limited, Mr. Abubakar Suleiman, gave the charge in his address at the colloquium organized with the theme: Beyond The Grid; Unlocking New Frontiers in Renewable Energy.

 

The CEO, who was represented by Dele Faseemo, Group Executive, Corporate & Investment Banking, explained that Sterling Bank will be paying closer attention to policy actions in two or three key priority areas, especially regulation and financing.

 

He noted that by focusing on these areas, the Bank can do more to drive progress and expand access to energy, which he described as essential for supporting economic growth and overall development.

 

In a keynote address titled Scaling Electrification in Nigeria, The REA Impact, Managing Director and CEO of The Rural Electrification Agency (REA), Dr. Abba Aliyu, spoke on the vision, mission and mandate of the agency.

 

He noted that Nigeria requires about $26 billion to address its energy deficit. He said the energy transition in Nigeria is a strategic shift towards achieving universal, reliable and sustainable energy access by integrating the grid, mini-grid and off grid technologies while aligning with national development and climate goals.

 

The CEO who was represented by Mr. Abba Hayatudden, Senior Advisor to the MD, said “REA is strategically expanding and optimizing channels to accelerate the adoption and sustainable growth of renewable energy acrossthe country in the areas of value chain development, regulation enhancement, funding windows, alternative resources and technical standardization.”

 

Minister of Power, Adebayo Adelabu, commended Sterling Bank for convening the conversation on renewable energy.

 

He stated that the Federal Government has placed renewable energy and rural electrification at the heart of the Renewed Hope Agenda.

 

The minister who was represented by Engineer Samuel Ayangeaor said, “The Federal Ministry of Power has continued to expand electricity access to underserved communities in a bid to drive economic growth, foster industrial activity and create jobs across the nation.”

 

In his goodwill message, Mr. Biodun Ogunleye, Lagos State Commissioner for Energy and Mineral Resources, noted that the current administration is implementing the most ambitious energy transformation ever undertaken.

 

He highlighted the state’s efforts in renewable energy and sustainability, including the two-gigawatt Lagos grid scale solar project.

 

The CEO of Sterling One Foundation, Mrs. Olapeju Ibekwe, emphasized the need for collective action. She urged participants not to allow the day’s deliberations to end as mere conversations or points documented in a communiqué.

 

Instead, she encouraged everyone to leverage the strength of their networks, act with intention, and remain focused on delivering meaningful impact.

 

The colloquium featured two panel sessions on financing and scaling green energy solutions in Africa, among others.

 

//Ends.

 

 

About Sterling BankSterling Bank Limited is a full-service national commercial bank in Nigeria and a member of Sterling Financial Holdings Group.

 

With a heritage of more than 60 years, the bank has evolved from Nigeria’s pre-eminent investment banking institution to a trusted provider of retail, commercial, and corporate banking services.

 

Sterling is a forward-thinking financial institution committed to transforming lives through innovative solutions, exceptional service, unwavering integrity, and a steadfast focus on its HEART strategy, which centers on Health, Education, Agriculture, Renewable Energy, and Transportation. As pioneers in digital banking and financial inclusion, Sterling continues to lead by example, showing how purpose-driven leadership can deliver transformative outcomes for individuals, businesses, and society at at large.

 

Guided by a culture of innovation and a passion for excellence, Sterling Bank remains dedicated to redefining the banking experience for millions of customers across Nigeria.

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Polaris Bank, Evolve Charity Trust empower 1,000 students with school essentials

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Polaris Bank, in partnership with Evolve Charity Trust, has successfully concluded its 2025 nationwide distribution of school essentials to 1,000 students across ten public secondary schools in five states, including the Federal Capital Territory (FCT). The initiative is part of the Bank’s sustained Corporate Social Responsibility (CSR) efforts to keep more children, especially the girl child, in school.

 

This year’s exercise adds to a growing intervention that has supported more than 24,000 students in public schools across 49 locations since 2021.

 

This year’s beneficiaries received a complete learning kit consisting of a school uniform, school bag, a pair of sandals, six exercise books and pens. According to school authorities, these materials continue to improve attendance, boost confidence and support academic performance.

 

In delivering the programme, Polaris Bank also stimulated the local economy by sourcing uniforms from local tailors, procuring books from bookshops and purchasing sandals and bags from community traders, thereby supporting small businesses across the beneficiary states.

 

Polaris Bank’s Managing Director/CEO, Mr. Kayode Lawal, reaffirmed the Bank’s five-year promise to champion the education of Nigeria’s girl child, noting that the materials are symbols of belief in the students’ potential to become scholars, innovators and future leaders.

 

School administrators across the country expressed gratitude for the timely support, noting that the essentials meet real and urgent needs, ease the burden on families and positively impact academic performance. Many students come from homes where parents cannot afford these items and the gesture has restored pride among beneficiaries.

 

Representatives of the Bank reiterated their commitment to improving access to education, championing access to quality learning, and encouraging students to make the best use of the materials and stay committed to success.

 

The 2025 distribution covered the following schools: Government Girls Secondary School, Kundila, Kano; Model Junior Secondary School, Maitama, Abuja; Government Junior Secondary School, Area 10, Garki, Abuja; Fortune Secondary School, Lokoja, Kogi State; National High School, Arondizuogu, Imo State; Iheme Memorial Secondary School, Iheme, Imo State; Akokwa High School, Akokwa, Imo State; Opebi Junior Grammar School, Opebi, Lagos; Gbaja Girls Junior Secondary School, Surulere, Lagos; and Gbaja Girls Senior Secondary School, Surulere, Lagos.

 

Expressing gratitude for the timely support, Hajiya Aisha Shehu Yakasai, Principal of Government Girls Secondary School in Kundila, Kano, said the essentials “meet real and urgent needs” and have eased the burden on families. Aso, Madam Maji-Abu Omanyo Esther, Principal of Fortune Secondary School, Lokoja, described the gesture as one that “brought joy and will positively impact academic performance.”

 

Commending the Bank for restoring pride among beneficiaries, Mrs. Erdoo Lortyom, Vice Principal at Model Junior Secondary School, Maitama, Abuja, noted that many students come from homes where parents cannot afford these items while Mrs. Dabiri Nwabuoku Adetoun Iyabo, Principal of Gbaja Girls Junior and Senior Secondary Schools, Surulere, thanked Polaris Bank for its “consistent yearly gesture,” assuring that the materials will be put to excellent use.

 

Representatives of the Bank reiterated their commitment to improving access to education.

 

In Kano, Branch Head, Mr. Madiebo Godwin, reaffirmed the Bank’s dedication to “championing access to quality learning,” while in Lokoja, Business Development Manager, David Ojonugwa, encouraged students to “make the best use of the materials and stay committed to success.”

 

Speaking in Imo State, the Bank’s Business Development Manager for Urualla Branch, Mr. Peter Nnamani, urged students to aim high, noting that every career dream “begins with dedication in school.”

 

 

 

Project Manager of Evolve Charity Trust, Mr. Godwin Ejeh, noted that investing in a child’s education “lights a candle that brightens entire communities,” noting the ripple effect witnessed across states visited during the distribution.

 

 

 

The initiative aligns with the United Nations Sustainable Development Goals, particularly SDG 4: Quality Education and SDG 5: Gender Equality, by promoting inclusive access to education and reducing gender-based barriers that keep girls out of school.

 

 

 

Polaris Bank affirmed its continued commitment to partnering with credible development organisations to deliver sustainable educational impact across Nigeria.

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